We offer our customers the opportunity to return or exchange their jewellery within 30 days of their order being delivered. We kindly ask you to cover the shipping charge when returning item/s to us.
To be eligible for a refund, the customer must initiate the return within 30 days and must return the item/s within one week of notifying us via [email protected] Dependent on the date of notification, the item must be returned no later than 37 days after the item/s delivery date, in its/their unworn and original condition without any damage, and with all accompanying documents and materials. Return address details will be provided via e-mail following your initial returns enquiry.
Our Quality Assurance department will review the returned item(s). Items that show signs of wear or have been altered, resized or damaged are not eligible for a refund. Please note for hygiene reasons we are unable to accept returns of earrings.
In the unlikely event that the item turns out to be faulty or different from those the customer ordered, Admires Jewellery will repair or replace the item free of charge or refund the cost of the item in full.
To initiate the refund process, please e-mail [email protected] quoting your original order number.
Processing your Refund
Upon receipt of item/s, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply). We will process your refund within 3 days of receipt. Your credit card company may take up to 7 working days to credit your account.